🛡️ 100% VALID KEY REPLACEMENT GUARANTEE
KEYZAX guarantees that all keys dispensed through our automated catalog are genuine, unused, and immediately redeemable. In the rare event a delivered key is defective or expired, we provide a free replacement or instant wallet balance refund upon verification.
1. Digital Goods Policy Overview
Due to the immutable and consumable nature of digital software license keys and one-time registration codes, standard retail return policies do not apply once a valid key has been revealed or activated.
2. Automatic Refund on Expired On-Demand Orders
When you order an on-demand key that is being manually generated or sourced by our dispatch queue:
- If our team is unable to deliver the key before the countdown timer expires (typically 60 minutes), our system executes an automated full refund directly back to your account wallet balance.
- You will receive an instant on-screen notification and an email confirming the refund credit.
3. Eligibility for Replacement or Wallet Credit
You are eligible for an immediate replacement or store wallet credit if:
- The key delivered was invalid or already used at the exact moment of delivery.
- The loader software is undergoing a major developer update and remains offline for more than 48 hours without a replacement solution.
- You provide video or screenshot proof within 2 hours of purchase showing the activation attempt failure.
4. Non-Refundable Scenarios
Refunds or replacements cannot be granted under the following circumstances:
- Change of Mind: Deciding you no longer want the product after the license key has been delivered.
- Device Incompatibility: Purchasing an iOS key for an Android device, or attempting to run root-only mods on non-rooted devices when compatibility was clearly stated in the catalog.
- In-Game Sanctions: In-game account suspensions resulting from reckless or non-legit gameplay contrary to our safety recommendations.
5. How to Request a Replacement
Submit your claim directly to our priority support team:
